Most teams are somewhere on the road to DevOps maturity, with only 11% saying they have implemented full automation in DevOps. This means that despite being around for nearly two decades, most organizations are still figuring out what full DevOps adoption looks like for their teams. However, after years of disruption, rising customer expectations for digital experiences, and turbulent economics, the C-suite’s patience for incremental transitions is limited, pushing software teams to overcome long-term DevOps hurdles. and prove the return on investment.

Quality engineering is about including quality testing throughout the development lifecycle, with the goal of providing a positive user experience that will help you satisfy, retain, and acquire new customers. It appears as an add-on to DevOps that helps teams overcome common transformation challenges. By focusing their efforts on quality engineering, development managers can help their organizations finally achieve DevOps success.

Software Testing Transformation Supports Customer Satisfaction During DevOps Transition

Let’s face it: change, even positive, is difficult. Many software vendors find themselves caught between the need to modernize their development pipelines and the fear that the transition will cause too much disruption for their customers. The latter often wins because most companies now compete on their customer experience: 75% of American consumers say it plays a major role in their buying decisions, and 32% say they’ll leave a brand after just one bad interaction. This highly competitive environment creates an understandable aversion to change that slows down many DevOps adoptions.

Building the DevOps journey around technologies and processes that support better customer experiences helps software development teams overcome the inevitable headaches that arise during transition phases and ensures customers don’t suffer the consequences. consequences. According to mabl’s Testing in DevOps 2021 report, 80% of teams with high test coverage reported high customer satisfaction. This number is impressive on its own, but even more striking when compared to organizations with low testing coverage: just 30% of teams with low test coverage reported a high level of customer satisfaction.

Rather than abandoning DevOps adoption at the pilot stage, automating software testing is a low-risk, high-reward way to adopt automated, collaborative DevOps pipelines without risking the user experience.

Streamlining collaboration in DevOps pipelines

DevOps seeks to support faster, more dynamic development teams by creating a shared workflow that emphasizes collaboration. When product owners, developers, and quality professionals can easily work together, they can easily escalate issues so defects are resolved quickly. So it’s no surprise that the further teams went through the DevOps adoption process, the better they felt about team collaboration.

Starting the DevOps journey by assessing collaboration points such as the handover between quality teams and engineering addresses a major challenge for DevOps adoption: slow processes and a reluctance to change. Streamlining these critical functions not only helps individual team members see the value of adopting DevOps, but also reduces the likelihood that customers will have a bad experience as a result of a software defect that occurs. escaped in production. With defects easier to manage, DevOps teams can focus on improving the product, adding new features, and improving the overall customer experience.

Closing the DevOps Loop

With only 11% of organizations reporting having achieved fully automated pipelines, it is clear that momentum continues for DevOps adoption. But while DevOps remains a priority for many software development teams, there are still serious obstacles on the road to success. And as the world enters a new period of highly competitive market conditions, teams that can successfully modernize their pipelines for quality-driven, iterative development will be best positioned to succeed. The time for DevOps experimentation is over – it’s time for DevOps success.

Improving software testing through test automation and better cross-functional collaboration processes is an underappreciated — and undervalued — path to DevOps maturity that can help software organizations finally achieve their goals. By emphasizing quality engineering metrics such as test coverage and the ability of quality and engineering teams to collaborate, DevOps leaders will be better prepared to showcase business value and address cultural shifts that continue to impede DevOps maturity.

Content provided by mabl.

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